We value all of our Customers Feedback. You can leave your Feedback by sending "Comments" to any department using our Contact Us Form.
|
Customer | Feedback | Date |
| Peter Duclos | Hi Alex,
Peter Duclos here, tried your new double trouble the other day, sensational!!
My brother in law loves it as well!!
I finished one jar in 2 days!!
Another winner!!!
Cheers,
Peter Duclos
| 2008-05-07 |
| Warrick Hansted | Greetings,
some time back I came across your display in Melbourne, forget where, and bought some of your products. Just want to say they are the best chilli sauces I have ever tasted!
That Turbocharge paste is a ripper, very nice on biscuits and cheese. Also excellent is the lovely smokey chilli and tomato, and the honey mango too.
When I run out will definitely be ordering more from you.
Congrats. on a great product, keep up the good work!
Regards,
Warrick Hansted.
| 2008-04-18 |
| Donna Rudge | Hey Alex and Co,
Just a quick note to say "Thank God" for your products. I am a recently "retired" chef (27 years of it). Have just left Melbourne to become a fulltime carer for my dear ol mum, however it is in Nambucca Heads NSW. No REAL food or shops... then I found you guys in the puzzle shop at the Big Banana!!!!
I still can’t believe my luck... I have worked in Europe, Asia, and all of Oz... These are the BEST chilli products I Have ever purchased. I have been torturing everyone I know about them. I am totally addicted. My siblings (4) all work for Qantas. And I send them "Fiery Frillneck Hiss" and "Outback Storm" often.
Sorry for raving on... I have actually never written words of thanks to some one before. Well not some one I have not met. Anyway I am addicted. And I will do my best to get everyone around me to do the same. Keep up the good work.
Good luck, as you deserve it.
Kind regards
Donna Rudge
| 2008-04-10 |
| Henry Acopian | Hi Chilli Factory,
Thanks for the order, I just got it today. I was having withdrawal symptoms from lack of Chilli.
PS: You have a great product!
It’s the hottest and tastiest chilli paste/sauce I have ever tasted.
Cheers,
Henry Acopian
| 2008-04-09 |
| Joost Hoeijmans | Hello,
I work in Russia on Sakhalin Island and I work with a lot of people coming from the whole world. I have a colleague from Australia who brought your " Extreme hot Habanero paste " and I liked it very much and I want to order it but I cannot find it in Europe (I am living in the Netherlands).
Can you tell me where I can order this? This is the hottest paste I ever ate in my life and it’s very nice.
Regards,
Joost Hoeijmans
Answer from The Chilli Factory
We are available in the following countries in Europe,
Denmark: http://www.foodfromhome.dk/
Germany: http://www.australienwinestore.de/catalog/index.php?cPath=17_80
Switzerland: http://www.thechillifactory.com/index.php?lang=de
Shops in the UK:
http://www.oilvinegar.com/ov.nsf/winkels.html?OpenForm&Seq=2&RestrictToCategory=United%20Kingdom&lang=en#_RefreshKW_country/
Good luck,
Alex de Wit
The Chilli Factory
| 2008-04-09 |
| Jennifer Rogers | Hi,
I just wanted to praise you guys for the amazing quick turn around time in an online order/delivery! After buying some of your products at the Easter Show, you quickly developed a fan in my father and he insisted on ordering some more.
We placed an order yesterday lunchtime and received the delivery just after 8am this morning.
Fantastic service and a great product!
Jennifer Rogers
| 2008-04-09 |
| Kieran Macri | Hi Alex,
Just read the article in Daily Telegraph 6 March. Love Chillis, I have about 6 different varieties in my small garden. They are like money to me, cant live without it.
I cannot believe that more people will not try chilli, they have no idea what they are missing out on. I have chillis with every meal. Congratulations on your new deal with India.
Regards,
Kieran Macri
Dear Kieran,
Thanks for that!! And I totally agree to your chilli opinion, the more the merrier.
I do grow my own chillies (Chocolate habaneros, Cayenne's, rocottos, Birdseye, cerrano's) as well as using plenty of my own chilli range so no shortage at our home. Any BBQ I go to or have at home I show off our range and tell everyone to at least try. How can you judge a chilli if you not try first??
Tell all your friends and family members about our product or give them a jar as a present!! And spread your enthusiasm please we need more customers like yourself.
good for sales good for economy good for export et cetera
Thanks for the positive feedback and will see you at Floriade or another show in Canberra.
@lex
| 2008-03-06 |
| Rachel Troia | Thank you for making such delicious chilli!!
Regards, Rachel
| 2008-02-04 |
| Anne & Grahame Maxworthy | Dear Sir,
Just a short note to say "Thank You" for the great Chilli Sauces
I won through the North Shore Times Chilli Competition about 4 weeks ago.
My "hot husband" is having a great time wading through the 10/10 ones. While not being a chilli lover I can enjoy the 4/10 sauces.
Its a great product and we are pleased to have tried it.
Thank you,
Anne Maxworthy and her husband.
| 2008-02-04 |
| Michael Heikkilae | Alex,
Thanks for your phone call today, and your generous offer to throw in some free chilli.
I've got the guys at work hooked on it. They pile the Mango chilli on Subway sandwiches.
Question though: I've tried the 10++ habanero chilli which is pretty hot stuff... but, is there anything hotter available in Australia? Or more to the point, through you guys?
If your master chef's could brew up something mind-blowing hot, even if it were a small sample, I'd be defiantly interested! I've gotten to the point where the hottest just doesn't bring tears to my eyes anymore.
Thanks again for the great products and awesome service! I'm yet to try some of your recipes, but they look fantastic.
Michael
Answer from The Chilli Factory:
Michael,
Thanks for your e-mail.
so you need something hotter than the turbo supercharge?
There are a few options:
1) you can make it hotter with abstracts and oils but we think this is artificial and taste absolutely disgusting!! They use this a lot in American products like Dave's Insanity sauce and Blair's death sauce
Blair's death sauce: http://extremefood.com/
Dave's: http://www.davesgourmet.com/
We will stick to 100% all Australian and natural ingredients....if you do not mind.
2) wait until we get the new Indian chilli " Naga Jolokia" growing ....
We are working on this but to get commercial quantities we use we need at least another year to develop....All Australian grown and fresh...our farmers in QLD are working on this so hush hush all secret for now........
In the meantime ....add ginger and fresh garlic and grounded pepper to the habanero paste and heat it up. This makes the habanero hotter..
Have a spicy hot Xmas!!
@lex de Wit
| 2007-12-18 |
| Tammy | Hi there,
Just a quick note to let you know that I received the sauces today. Thanks for such prompt service. I'm sure that my Dad will love them.
Cheers,
Tammy
| 2007-11-26 |
| Mario Debono | Thank you very much. Sauces are great and thanks for the chilli chocolates they where great too! Have a good one and thanks again,
Mario Debono
| 2007-11-26 |
| Nichole Ridges | Hi Guys,
My husband and I have recently moved to QLD where we found your wonderful product at the ekka. Prior to moving we were born and raised on the Central Coast and are pleased to see a local family doing so well with such a great product.
I must also say that its great to see that you cater for people with special diet needs (Gluten Free)
Kind regards,
Nichole
| 2007-09-12 |
| Morgen & Joel | Hi Connie,
Your product seems to move quite steadily all year round. Many folks come in, grab their favourite Chilli Factory sauce and don't even glance at the wall of flame which holds over 300 other hot sauces.
Cheers, Morgen.
Owner Chile Mojo Shop in South Australia
info@chilemojo.com
| 2007-08-02 |
| Louis Khoo | Incredibly fast service and a fantastic product - once I had your guys turbocharge habanero sauce I had to have it! Would recommend to ANYONE!
Louis Khoo
Dear Louis ,
thank you for your order and offcourse thank you for your positive feedback.
I have added your comment to our feedback page on our website (see at: contact us, on our website)
I hope you do not mind. If you would like to remove this positive feedback please let me know and I will take it off our website.
enjoy the day and have a spice week!
@lex
********
Answer:
I would not DREAM of it!
you guys are fantastic.
Louis
| 2007-07-26 |
| Linton | I have a couple of cooking ideas using Turbo Supercharge Habanero Paste: A way to use Turbo Supercharge Paste is adding it to rice when you start cooking it in a rice cooker. The quantity of paste I use depends on the amount of rice in the rice cooker and the heat effect that I want. Half a teaspoon for three cups of rice is good, or use a quarter of a teaspoon for a milder effect. It creates a Thai chilli effect and adds a good "kick" to the rice.
I also use Turbo Supercharge Paste on hotdogs by spreading a small quantity evenly on the bread before adding the sausage and other ingredients like onions and coleslaw.
Although not a cooking idea, my third use for using Turbo Supercharge Paste is as an inexpensive gift for birthdays, Xmas or other special occasions. I always warn whomever I give it to that it is extremely hot. I find that the people I give Turbo Supercharge Paste to really like it and appreciate it as a gift. I hope you find these suggestions useful.
Linton
| 2007-05-29 |
| Natalie Jones | Thankyou for your prompt and hassle free mail order service from go to wo...much appreciated efforts and absolutely yummy sauces!! Thanks again..
Regards,
Natalie Jones Croydon, VIC
| 2007-05-14 |
| Christopher Nott | Subject:The Chilli Factory Order.
Thankyou very much,
It is the hottest & best tasting I’ve ever had....
will continue to purchase for as long as you can supply, which I hope is forever.
Many thanks
Christopher Nott
Marketing Manager
Ballina Manor Boutique Hotel
| 2007-04-26 |
| Jo Nous | Hi Connie.
Joseph here I received the haberino past....its delicious. My family and friends really like it too.
I would like to place a bigger order
How many jars are in a box? Do you have bigger jars?
Is there a discount if a buy a box?.
Jo Nous
| 2007-01-16 |
| Donna | Connie,
Thanks for the quick response.
I look forward to the parcel arriving. We love the Turbocharge and
have been a bit lost since we finished our last jar!!
Regards,
Donna
| 2007-01-16 |
| Sacha Kamau | ----- Original Message -----
From: Sacha Kamau
Sent: Tuesday, December 19, 2006 2:45 AM
Subject: Re: mail order
Hi there! The order was primarily to get the Echidna Prickle and try the dragon’s blood. I will try and call Troy tomorrow and see what happens. Don't worry about processing at the moment as I can pick up the other chilli at 'The allergy block' I have raved and raved to him about the salad dressing so he is going to get some from you to keep in stock.
IT IS DIVINE. Your sauces are the best. Have you changed the recipe for the smokey one as I thought mine had gone off and threw out 2 bottles as it had a very odd smell.
Thanks for your help
Sacha
Answer from the Chilli Factory:
Hi Sacha,
We have changed the type of smoke flavour several months ago. It does smell stronger, smokier. (We used the Hickory woods for smoking the chilli for that typical South American Flavour!) If you have a change at a show or market to try and smell it please do.
Unfortunately you disposed of your bottles so you can't give me the use by date. This is also a batch code. I have not had any complaints of sauce being of but there always could be the odd bottle.
Wishing you a merry Christmas and if you like your order in the New Year please reorder. I will leave your order open until the end of the week. Then I will sign of for the year. If you want your order before then please give me a note.
Kind regards
Connie
| 2006-12-20 |
| Junaidah | Hi, my name is Junaidah.
I'm from Singapore. I bought a few bottles of the chilli sauce when I was in Sydney a few months ago and I have to say it was the best sauce i've ever had. I was wondering if it's possible to order some bottles and have them shipped to Singapore?
Answer From The Chilli Factory:
Yes we do ship all over the World! ;=), and hopefully soon also available in Singapore!
Greetings
@lex
| 2006-11-30 |
| Ben Goodall | Alex,
Wow I'm amazed at your response, Not many times I've asked a question and all the answers have been provided for me, Not only that but the customer service that I have received in this instance I find outstanding!!
To take the time and put the effort into it is great!! I really appreciate it!
Thank you again,
Ben
| 2006-11-16 |
| Geoff & Annie | Annie, my wife, bought some sweet chilli sauce from you....we love it.
I have altered your contact details, and I will look forward to seeing you next year.....
Have a fabulous Christmas and New Year.
Best regards
Geoff & Annie
| 2006-11-16 |
| Amy | Hi Connie!
Thanks for all the help.... It's great to know what's going on, and you guys do a great job of it!
Thanks again,
Amy
| 2006-11-14 |
| Scott and Taryn Bennett | Fantastic product, absolutely love the ones we tried. Fiery Frillneck Hiss (best with spuds and sour cream and for a bad cold - cleared it up in no time), Echidna Prickle (great with fish), Outback Storm(great with anything). Are you going to sell them through supermarkets?
Do you have somewhere around Tenterfield NSW that sells your product? We purchased ours at Ag-Quip '06. We would like to get more and more and more whenever we run out but not through the post, too much extra cost. We love your products.
Scott and Taryn Bennett
| 2006-10-18 |
| Alan Rowe | Connie,
New bottle arrived intact .... Thanks again and very tasty I might add.
Al.
| 2006-10-18 |
| Stickell | Hi!
We bought 5 bottles/jars over the weekend at the Newcastle Woodworking Exhibition and we are in chilli heaven!!!!!!!
The habanero 10+/10 is my absolute favourite. Will be trying one of your recipes tonight!!!!!! Thank you so much!!!!
Stickell
Send in via E-mail
| 2006-08-27 |
| Brenda Berkovich | Am mad about your Chilli Satay Sauce, having had last night, Chicken Satay on Skewers, the Yum Yum noises of my guests says it all. We are all hooked have looked up your great web site, and found locations near us, so I can purchase more, and will be giving for gifts as well.
Thank you both for a great product, looking foward to trying more of your range.
Regards
Brenda Berkovich
PS Hi from Qld.
| 2005-10-10 |
| Peter & Yvonne Connett | Marcel.
We met you at the Sawtell Chilli Festival and tried some of your products. We were really hooked on the Turbo and glad that we waited for the supply to arrive and bought a jar of it as well some of the others.
We now sit down every afternoon after work and spend quality time together whilst enjoying your products which are running out rapidly.
After trying your products we agreed that there is no comparison with
others and you now have two new customers.
All the best for the future and keep up the good work.
Peter & Yvonne Connett
| 2005-07-19 |
